At 99jili, we believe that gambling should always be a fun and entertaining activity — never a source of stress, financial hardship, or harm. Our comprehensive responsible gaming framework gives every player in Bangladesh the tools, information, and support they need to keep their experience safe and enjoyable.
Responsible gaming is not a checkbox for us — it is a core operating principle. These six commitments define how 99jili protects every player on our platform.
No one under the age of 18 is permitted to register or play on 99jili. Every new account undergoes age verification at registration, and additional checks are triggered at the point of first withdrawal. We take underage gambling prevention extremely seriously and will immediately close any account found to belong to a minor.
Players can set personal deposit limits on a daily, weekly, or monthly basis directly from their account dashboard. Once a limit is active, 99jili will automatically decline any deposit that would exceed the cap. Requests to reduce a limit take effect immediately; requests to increase a limit are subject to a mandatory 72-hour cooling-off period to prevent impulsive decisions.
Losing track of time is one of the most common signs of problematic gambling behaviour. 99jili's session time-out feature allows you to set a maximum session duration — after which you will be automatically logged out regardless of your activity. Time-out periods can be set from 30 minutes up to 8 hours per session.
If you feel that gambling is no longer within your control, 99jili's self-exclusion tool allows you to suspend your account for a fixed period of 1 month, 3 months, 6 months, or 1 year — or permanently. During any self-exclusion period, your account is locked, all marketing communications are suspended, and re-registration attempts are blocked.
Reality check notifications alert you at regular intervals during any active gaming session, displaying how long you have been playing and the net result of your session so far. These prompts encourage you to pause, reflect, and decide whether to continue or end your session. Intervals can be customised from every 15 minutes to every 2 hours.
Our player support team is available around the clock, seven days a week, to assist any player who is concerned about their gambling habits. We can help you activate any of the tools described above, answer questions about your account history, or provide referrals to professional counselling resources. Reach us any time at [email protected].
All responsible gaming controls at 99jili are accessible directly from your account dashboard under the Player Protection section. No need to contact support to activate limits — you are in full control. The steps below walk you through how to use each tool.
Important: Limit reductions and self-exclusion requests take effect immediately. Limit increases require a 72-hour waiting period as a safeguard against impulsive decisions made during a losing streak.
Sign in to your 99jili account and go to Account Settings → Player Protection. You will see a dedicated dashboard listing all available responsible gaming tools and your current settings for each one.
Select Deposit Limits and choose a daily, weekly, or monthly cap in BDT. You can set multiple limits simultaneously — for example, a daily limit of ৳2,000 alongside a monthly ceiling of ৳30,000. Reductions apply instantly; increases are held for 72 hours.
Under Session Controls, set your preferred maximum session duration. Once your session reaches the limit, 99jili will display a warning notification and then log you out automatically after a 60-second grace period.
Choose how frequently you want to receive in-session reminders. Each alert will show your session duration and net win or loss. You can choose to continue or end the session when the alert appears — the choice is always yours.
If you need a break, select Take a Break for a short time-out of 24 hours to 6 weeks, or select Self-Exclusion for a longer cooling-off period. Permanent self-exclusion is also available for players who wish to close their account entirely and remove all access to the platform.
If you are in crisis or need urgent help, do not wait — contact our support team directly at [email protected]. Our team can immediately lock your account, remove access to payment methods, and refer you to external support resources.
Problem gambling can develop gradually and is often difficult to recognise in oneself. 99jili encourages all players to periodically review the warning signs below. If you identify with several of these statements, we strongly encourage you to use our player protection tools or contact our support team for guidance.
You find yourself spending more time or money gambling than you originally intended, and you struggle to stop when you had planned to.
You are chasing losses — placing larger or more frequent bets in an attempt to recover money you have already lost.
Gambling is affecting your relationships, work performance, or responsibilities at home, or you are lying to family members about the amount you gamble.
You are borrowing money, selling possessions, or using funds set aside for essential expenses such as rent, food, or utility bills to fund gambling activity.
You feel anxious, irritable, or restless when you are not gambling, or you use gambling as a way to escape from stress, depression, or personal problems.
You have tried to cut back or stop gambling on multiple occasions but have been unable to maintain that commitment for more than a short period.
Recognising a problem is the first — and most important — step. There is no shame in asking for help. 99jili has a zero-tolerance policy for dismissing player welfare concerns and will always respond promptly to any request for assistance.
Problem gambling is a recognised condition. Professional help is available, and recovery is achievable with the right support.
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Email [email protected] with the subject line "Immediate Account Lock" and your account username. Our team will suspend your account within minutes of receiving your request, at any hour.
We can connect you with professional gambling counselling resources and support organisations operating in Bangladesh. These services are confidential and free of charge. Request a referral from our support team at any time.
Answer the following questions honestly and privately. This is not a diagnostic tool, but it is a useful starting point for personal reflection. If you answer "yes" to three or more questions, we strongly encourage you to speak with our support team.
Have you ever bet more than you could comfortably afford to lose in a single session or day?
Do you find yourself thinking about gambling when you are supposed to be focused on work, family, or other responsibilities?
Have you ever borrowed money or sold personal belongings to fund gambling, or to pay debts caused by gambling losses?
Have you tried to cut back or stop gambling but found it difficult or impossible to maintain that decision?
Do you feel the need to place bigger bets over time in order to experience the same level of excitement or satisfaction?
Have you hidden your gambling activity from family members, friends, or a partner because you were afraid of their reaction?
Have you ever returned to gambling the day after a loss with the intention of winning back the money you lost?
Has gambling ever been the cause of serious stress, conflict, or financial difficulty in your personal or family life?
If you answered "yes" to three or more questions: Please contact our support team at [email protected] or activate self-exclusion directly from your account dashboard. Our team is here to help, without judgement, 24 hours a day.
99jili is committed to providing a safe, fair, and enjoyable betting and gaming environment for all players in Bangladesh. We recognise that while the vast majority of our players gamble for entertainment without any negative consequences, a small number may develop gambling-related problems that require support and intervention.
Our responsible gaming policy is designed to provide every player with the information, tools, and resources they need to make informed decisions about their gambling activity. This policy is reviewed regularly and updated to reflect best practices in player protection. We encourage all players to read this page in full and to contact us if they have any questions about our approach.
The minimum age to create an account and place bets on the 99jili platform is 18 years. This rule is non-negotiable and applies to all players regardless of their location or currency preference (BDT or INR). 99jili employs a multi-stage age verification process to enforce this requirement:
If you are a parent or guardian and you are concerned that a minor in your household may have accessed the 99jili platform, please contact us immediately at [email protected]. We will investigate the matter promptly and take appropriate action.
Deposit limits are one of the most practical and effective tools for keeping gambling spending within a budget you are comfortable with. 99jili allows players to set limits across three time horizons simultaneously:
Once a limit is in place, the platform will automatically decline any deposit request that would cause the limit to be exceeded. The declined amount is returned immediately to your payment method (bKash, Nagad, Rocket, Upay, or bank account) with no delay. All three limit types can be set independently, allowing you to construct a spending framework that suits your personal circumstances.
Tip: Setting a monthly deposit limit equal to your entertainment budget for gambling is one of the simplest and most effective ways to ensure that gambling never negatively impacts your household finances.
Self-exclusion is a formal programme that allows players to voluntarily ban themselves from the 99jili platform for a defined period. Unlike a simple account suspension, self-exclusion is a binding commitment that cannot be reversed during the chosen period. The available self-exclusion durations are:
During any active self-exclusion period, the following actions are taken automatically: your account is locked and inaccessible, all promotional and marketing emails are suppressed, your payment methods are removed from the account, and any attempt to create a new account using the same identity details will be blocked by our KYC system.
To activate self-exclusion, navigate to Account Settings → Player Protection → Self-Exclusion, or email [email protected] with the subject line "Self-Exclusion Request" and your preferred duration. Requests submitted by email are processed within one hour, around the clock.
99jili encourages players to take proactive steps to prevent other members of their household — particularly children and vulnerable adults — from accessing their account or the platform in general. We recommend the following precautions:
We also encourage family members and friends who are concerned about a loved one's gambling behaviour to reach out to our support team for guidance on how to raise the issue sensitively and what options are available to assist the player.
99jili operates with a deep awareness of the social and cultural context of the Bangladesh market. We understand that for many players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across the country, betting — particularly on cricket and the BPL — is a form of social entertainment tied to a love of sport. We respect that context while remaining absolutely committed to ensuring it never crosses into harmful territory.
We recognise that financial pressures can be acute in any market, and that the consequences of problem gambling can be severe for individuals and families. For this reason, 99jili applies a particularly conservative approach to bonus offers, avoiding promotions that incentivise players to chase losses or deposit beyond their means. All bonuses are subject to transparent wagering terms, and players are never required to exhaust a bonus before activating player protection tools.
Remember: Gambling is entertainment — not a source of income. No strategy, system, or betting pattern can guarantee profit over the long term. Every game on 99jili, whether cricket betting, slots, live casino, or instant games like Ludo Quick and Lucky Dice, is designed with a mathematical edge in favour of the house. Play with money you can afford to lose and always within your pre-set limits.
Now that you know how to stay safe and in control, explore everything 99jili has to offer — from live cricket betting to exciting slots, instant games, and the full live casino experience. Gamble responsibly, stay within your limits, and most importantly, have fun.